Terms & Conditions
Appointments and Cancellations
We understand that sometimes unexpected things crop up which mean that you are unable to attend your appointment. We do not charge for cancellations made more than 24 hours before the appointment but would appreciate your earliest advice if you are unable to attend.
As our appointments are always in high demand, a deposit is often required to secure your booking.
Elan Medical Skin Clinic reserves the right to charge for cancellations at less than 24 hours notice. Missed appointments may be charged for in full.
Disability Provision
Our clinic in Enfield, North London is able to accommodate wheelchair users. As our clinic in Rayleigh, Essex is situated on the first floor of a building with stair access only, we are unable to offer access for wheelchair users.
Children and Minors
Elan Medical Skin Clinic cannot supervise children left unattended in the waiting room and children are not allowed in any of the treatment rooms. Clients should either leave children at home or bring along another adult to supervise children. Elan Medical Skin Clinic cannot be held responsible for incidents that might take place in these circumstances.
Consultations
Your initial consultation takes approximately 30 minutes and will be a general assessment of your needs and options. We will make recommendations from the range of options available, both at Elan Medical Skin Clinic and those available elsewhere and advice you of potential outcomes, including side-effects and potential problems. A £30 charge is made for this consultation although this charge is normally redeemable against treatment costs. There is not normally a charge made for post-treatment follow-up consultations.
Medical History Questionnaire
At the time of your initial consultation, you will be asked to complete a Medical History Questionnaire. It is vital that you tell the practitioner if you have any medical conditions, past or present and if you are currently taking any medication, including herbal remedies. It is also vital that you inform the practitioner of any changes to your medical history while undertaking a course of treatments.
The Consent Form
Before undertaking treatment, you will be asked to sign a treatment consent form.
During the Consultation you will have the opportunity to discuss the consent form. You will be told the likely outcome of treatment. The practitioner will also explain all the known side effects and adverse reactions that may occur.
The Aftercare Leaflet
Following the procedure, you will receive an Aftercare Leaflet. This leaflet will explain the do’s and don’ts following treatment. It is vital that you follow these instructions in order to prevent an adverse reaction. This leaflet will also explain what you should do if you experience an adverse reaction.
Your Follow-Up Appointment
Following the procedure, or course of treatments, you will be given a Follow-Up appointment. This appointment is an opportunity to review the treatment and you will receive guidance on maintaining the results of your treatment. You will have the opportunity to complete a confidential Treatment Feedback Questionnaire. Although there is not normally a charge for follow up appointments, you will be charged a Missed Appointment Fee of £30, if you fail to give 24 hours’ cancellation notice.
Complaints Procedure
If you wish to make a complaint about any aspect of service you have received at Elan Medical Skin Clinic, this is an indication that something is wrong and we will always deal with the matter professionally and properly. A complaint will not affect the way in which you are treated at Elan Medical Skin Clinic regardless of the outcome.
If you should need to make a complaint, you will receive a written acknowledgment within 3 working days of receipt of the complaint and a full response within 20 working days. Where the investigation is still in progress, a letter explaining the reason for the delay will be sent within 5 working days of a conclusion being made. If you are dissatisfied with the outcome, you may wish make a complaint to the local registration officer at:
The Care Quality Commission
Eastern Region
Finsbury Tower
103-105 Bunhill Road
London EC1Y 8TG
Tel: 0207 448 9200
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